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Itil and service management office of government commerce ogc information technology infrastructure library itil the itil core 5 publications the itil complementary guidance itil set of best practices, not pure process, not a framework itil history 1989, itil v1, 30 volumes 2001, itil v2, 8. Itil v3 foundation introduced candidates to the key elements, concepts and terminology found in itil. Pocketbook from the official publisher of itil pdf has been designed to help students sitting the itil v3 foundation exam. Itil v3 foundation portugues can study for fuondation while itil v3 foundation portugues have a different experience and enjoy all the features we provide. Practitioners can download guides to help get the most out of itil and even integrate it with other frameworks like prince2. The term is used to refer to intended results, as well as to actual results. However, it is primarily intended to reinforce concepts that have already been introduced in an itil v3 foundation training class.